Service success is based on customer perception. Therefore PFMI’s first step is to translate customer expectations into specifications that are then used to define the required labor hours. PFMI management then engineers the required hours to determine how the work will be performed, by whom, when, where and lastly what skills will be needed.

PFMI has refined the hiring process from recruitment to selection and to ensure that motivated, quality-oriented personnel serve our customers' needs. Our Human Resource professionals develop a Recruitment & Selection Plan identifying not only the technical skills needed but also the personal characteristics the customer and job require. All applicants attend a three hour Training & Orientation class. This allows both PFMI and the applicant to evaluate the appropriateness of a match. Our success with this program has reduced turnover 35%.

PFMI's training and education is proven a competitive advantage. We ensure that all employees, supervisors and managers attend monthly training sessions. Topics vary by need and attendees, and are taught by staff, vendors, industry experts and professionals, such as consultants, lawyers, etc. This progressive curriculum assists PFMI's employees in increasing their skill-set and enhancing their own career development.

Retaining good employees is simple, but not always easy. PFMI retains an excellent employee base through a formal reward, recognition and career program. The "EE Retention Program" ensures that employee effort, commitment and loyalty are rewarded. PFMI provides a competitive pay structure and benefits in addition to extensive training and an attractive career path.

PFMI ensures consistent, high-quality service through its management program and management personnel. Our system provides visibility into every service schedule and task. PFMI management monitors compliance and proactively keeps customers aware of facility status at both the operational and strategic level.

PFMI combines high-touch customer service with high-tech PDA quality control technology for quality assurance. We monitor service quality and perform corrective action before an issue becomes a concern to a customer. By staying proactive and with a focus on quality, PFMI delivers true value for contracted services.

PFMI uses an integrated information system to manage work orders, periodic tasks and quality inspections. Using VEKTR™, via the Internet and handheld devices, we ensure services are contract compliant for quality, schedule and budget. Learn more about VEKTR™ by giving us a call!

PFMI uses cutting-edge technology today to deliver high-value, competitively priced services. Through advanced equipment, software, and web-technology, our employees use all the tools necessary to deliver quality services on time and on budget. Our commitment to reducing labor costs and improving quality ensures that customers benefit today from the best available technology both from within and outside of our industry.