Systems Overview

Completing repairs promptly and cost-effectively requires specialized technology and knowledge. PFMI delivers both from its 24/7 Call Center (see PFMI Work Order Flow Chart).

PFMI call center representatives are trained in facility services and follow client protocol diligently. Their discipline manages thousands of transactions each week delivering timely and professional repairs and service.

The PFMI service system provides:

• Web-Based Service Requests

• Work Order Control & Management

• Planned Maintenance via CMMS<

• Invoice Processing

Web-Based Service Requests
Clients place service requests via the web or phone Requests create Work Orders that follow client protocol for authorization Work Order status is available on-line in real-time, clients can check anytime! Clients are automatically notified upon completion of Work Orders

Back to Top

Work Order Control & Management
Service technicians receive & complete work assignments on-line or by phone Labor & purchase transactions visible on-line PFMI call center representatives follow, monitor & track open Work Orders to completion

Back to Top

Planned Maintenance via CMMS
Recurring maintenance tasks scheduled on daily, weekly, monthly or annual basis Generates & assigns PM Work Orders Tracks progress of scheduled PM work on interactive calendar

Back to Top

Invoice Processing
Service technicians time & materials included in on-line Work Order records Invoices are processed digitally with service documentation Only pre-approved, fully licensed & insured vendors provide service

Back to Top

PFMI Work Order Flow Chart

Back to Top