Seven Step System for Facility Service Success

PFMI has formalized delivering high-value, high-quality, cost-efficient services into a seven step system. Our use of this system is one of the reasons PFMI has become the service provider of choice for customers around the United States.

Step 1: Work Loading
Step 2: Recruitment & Selection
Step 3: Training
Step 4: Retention
Step 5: Management
Step 6: Quality
Step 7: Technology

Step 1: Work Loading
Service success is based on customers' perceptions. Therefore PFMI's first step is to translate customer expectations into specifications, which are then defined in required labor hours. PFMI management then engineer the required hours to determine how the work will be performed, by whom, when, where and lastly what skills will be needed.
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Step 2: Recruitment & Selection
PFMI has refined the hiring process, from recruitment to selection, to ensure motivated, quality-oriented personnel serve our customers' needs. Our Human Resource professionals develop a Recruitment & Selection Plan identifying not only the technical skills needed but also the personal characteristics the customer and job require. All applicants attend a three hour Training & Orientation class. This allows both PFMI and the applicant to evaluate the appropriateness of a match. Our success with this program alone has reduced turnover 35%.
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Step 3: Training
PFMI's training and education is proven a competitive advantage. We ensure all employees, supervisors and managers attend monthly training sessions. Topics vary by need and attendees, and are taught by staff, vendors, and outside experts, such as consultants, lawyers, etc. A progressive curriculum keeps PFMI's employees increasing their skills in our on-going training.
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Step 4: Retention
Retaining good employees is simple but not always easy. PFMI retains good employees through a formal reward, recognition and career program. This program, the EE Retention Program, ensures employee effort, commitment and loyalty are rewarded. We provide competitive pay and benefits, in addition to extensive training and an attractive career path.
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Step 5: Management
PFMI ensures consistent, high-quality service through its management programs and management personnel. Our system provides visibility into every service schedule and task. PFMI management monitors compliance and proactively keeps customers aware of facility status at both the operational and strategic level.
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Step 6: Quality
PFMI combines high-touch customer service with high-tech PDA quality control technology for quality assurance. We monitor service quality and perform corrective actions before an issue becomes a concern to a customer. By staying proactive and quality focused PFMI delivers true value for contracted services.

PFMI uses an integrated information system to manage work orders, periodic tasks and quality inspections. Using VEKTR™ via the Internet and handheld computers we ensure services are contract compliant for quality, schedule and budget. Learn more about VEKTR™.


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Step 7: Technology
PFMI uses cutting-edge technology today to deliver high value, competitively priced services. Through advanced equipment, software, and web technology, our employees use all the tools necessary to deliver quality services on schedule, on time and on budget. Our commitment to reducing labor costs and improving quality ensures customers benefit today from the technology of tomorrow.
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